Refund Policy

We want you to be happy with Premium. The free version lets you try the app with your own playlist before you pay, and if Premium isn't right for you, we keep refunds simple.

If you are not satisfied with a license you bought (lifetime or yearly), ask for a refund within 14 days of the payment and we will refund it in full. No questions asked. This applies to each license in an order, so you can return some licenses from a multi-device purchase and keep the rest.

• You can cancel a yearly license any time from your account. Premium stays active on that device until the end of the year you've paid for, and you won't be charged again.
• If a renewal charge surprised you, contact us within 48 hours of the renewal and we'll refund it and cancel the license.
• We don't usually give partial refunds for unused time after these windows, unless the law requires it.

Refunds for a gifted license are paid to the person who bought it, within the window in section 1. Refunding a license ends Premium on whichever device it was activated on, so please check with the recipient first.

Replacing a TV or streaming stick? You don't need a refund — move the license to the new device in your account.

Refunds go back to the original payment method (card via Stripe, or PayPal). Banks usually take 5–10 business days to show the money. When a license is refunded, Premium ends on the device it was activated on and its key stops working.

• Problems with your content provider, missing channels or playlist issues — Streamo4K is a player and includes no content.
• Purchases made through a third-party reseller. Please contact the seller.
• Accounts closed for breaking our Terms of Service.

This policy does not affect your rights under consumer law. If you live in the EU or UK, you may have a statutory right to withdraw from a digital purchase; our 14-day refund applies even where you agreed at checkout that Premium starts immediately.

Use the contact form (topic "Billing") or email support@streamo4k.com from the email address on your account. Please include the date of purchase. We aim to reply within two business days.