Privacy Policy

• We collect as little as we can: your account email, purchase records, and the devices you sign in on.
• We don't see what you watch. Playback happens directly between the app and your content provider.
• Your playlists stay on your device unless you turn on cloud sync or make a backup.
• We don't sell personal data and we don't use advertising trackers on this website.

The operator of Streamo4K is the controller of personal data described in this policy. Contact: legal@streamo4k.com. Company details: to be completed before launch.

• Account data — email address, password (stored only as a secure hash by our authentication provider) and optional display name. Used to provide your account. Legal basis: contract.
• Purchase data — plan, amount, currency, dates, payment provider reference and billing country. Card and PayPal details are handled by Stripe and PayPal; we never receive full card numbers. Used to provide Premium, handle refunds and meet tax and accounting obligations. Legal basis: contract and legal obligation.
• Device data — a device identifier derived from your device (stored hashed), device name and model, app version and when it was last seen. Used to unlock Premium on your devices, show your device list and prevent abuse. Legal basis: contract and legitimate interests.
• Cloud sync data (only if you enable it) — favorites, favorites lists, watch history and app settings, so they can sync between your devices. Legal basis: contract.
• Support messages — your email, the content of your message and any device details you provide. Used to answer you. Legal basis: legitimate interests.
• Technical logs — IP address and request details kept for a short period for security and rate limiting. Legal basis: legitimate interests.

We don't collect the channels or programmes you watch, your viewing activity, or the content of your playlists. Playlist logins entered in the app are stored on your device. Backups you create are encrypted with a password you choose.

This website uses only cookies that are strictly necessary — for example to keep you signed in and to protect forms. We don't use advertising or cross-site tracking cookies. If we add privacy-friendly analytics in future, we will update this policy.

We use trusted providers who process data on our behalf under contract:

• Supabase — database and authentication
• Stripe — card payments
• PayPal — PayPal payments
• Hosting and content delivery provider — to be confirmed before launch
• Email delivery provider — to be confirmed before launch

Some providers may process data outside your country. Where required, we rely on appropriate safeguards such as standard contractual clauses.

• Account, device and sync data: while your account is open. Deleted when you delete your account.
• Purchase records: as long as tax and accounting laws require (often up to 10 years), in minimised form after account deletion.
• Support messages: up to 2 years after the conversation ends.
• Security logs: up to 30 days.

Depending on where you live (for example under the GDPR, UK GDPR or CCPA) you may have the right to access, correct, delete or export your data, to object to or restrict certain processing, and to withdraw consent. You can delete your account from your account settings or by contacting us. You also have the right to complain to your local data protection authority.

We don't sell or "share" personal information for cross-context behavioural advertising.

Data is encrypted in transit, access is restricted to people who need it, and server-side keys are never exposed to the app or the browser. No system is perfectly secure, so please use a strong, unique password.

The service is not directed at children under 13 (or the minimum age in your country), and we don't knowingly collect their data.

We will post updates on this page and change the effective date. Significant changes will be announced by email or in the app. Questions? Contact us or email legal@streamo4k.com.